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Emergency Care

By visiting your dentist regularly you are more likely to avoid unforeseen dental problems. However, we do understand that not everyone is able to receive, or indeed wants regular dental treatment. If you have an urgent dental problem that you require treatment or advice for then please get in touch. We keep emergency slots open every day and can offer prompt Emergency Treatment for both registered and un-registered patients, but please always call the practice first for emergency advice. We urge you not to attend the practice without an emergency appointment as it is likely we will not be able to see you at that time.

If you have an emergency within the practice opening hours of 08.45-17.00 please call our reception team on 01792 476714. They will be able to give you advice and if necessary arrange an appointment.

Outside of practice hours we provide an on-call service for Denplan and Private patients, sometimes on a rota with other like-minded local practices. To access this service please ring the practice on 01792 476714 and listen to the message on the answer-phone as the on-call mobile number will vary. Please note this service is not available to NHS patients.
Denplan patients who have a problem can also call Denplan Emergency enquiries to assist with finding a nearby dentist. If in the UK please call 0800 844999, if calling from overseas please call +44 1962 844999.

Out of hours fee for emergency call out is £250, treatment charged in addition at normal fee rate. Denplan patients pay £20 only. In-hours fees are dependent on the exact treatment required but start at £25 to be seen and treatment charged in addition. No fees apply for Denplan patients during practice hours.

If you are a NHS patient and experiencing dental problems outside of normal working hours, please call the free helpline number 111 where you will be provided with information and advice on how to manage the dental problem and if necessary, how to access urgent care.

All patients can call 111, however, if you are a private patient of the practice please first use the contact details already provided to you to access urgent care.

What are dental emergencies and how can I avoid them?

Dental emergencies can occur when your tooth breaks, cracks, becomes loosened, or is knocked out completely. They can also happen if a filling or other dental work fails, or if you have an acute dental infection.

Dental emergencies can be avoided by taking some simple precautions, such as wearing a mouth guard during sport, and avoiding hard foods that may crack or break your natural teeth or dentures.

What should I do if a tooth is knocked out?

If your tooth is knocked out, you should call your dentist immediately and book an emergency appointment. If you can see your dentist within an hour of the incident, your tooth will have the best chance of surviving the trauma.

Try to handle the knocked out tooth by the crown (the top), not by the root (the pointed part on the bottom). Touching the root of the tooth can damage cells that are needed to reattach the tooth to the bone.

Gently rinse the tooth for ten seconds in cold running water to remove any dirt, but be careful not to scrub it. It is very important that the tooth doesn’t dry out – if you can, place the clean tooth in your mouth between the cheek and gum to keep it moist (not recommended for young children as they may swallow it). Alternatively, put the tooth in a clean container and cover it with milk before seeking urgent dental attention.

If a baby tooth is knocked out, don’t try to insert it back into the mouth. The patient should be seen as soon as possible to make sure that none of the teeth remains in the mouth.

What should I do if my tooth is pushed out of position?

If your tooth is loosened and pushed out of position you should call your dentist and arrange an emergency appointment. In the meantime, attempt to reposition the tooth using very light finger pressure being careful not to force it.

How should I handle a chipped or fractured tooth?

If you fracture a tooth, rinse your mouth with warm water and use an ice pack or cold compress to reduce any swelling. Take ibuprofen, not aspirin, for pain (unless you’re asthmatic, pregnant or are sensitive to it).

Minor fractures and chips can be smoothed out by your dentist, while larger ones may need a restoration, such as a filling, crown or inlay. If you cannot visit the dentist then you may be able to buy an emergency dental kit from your chemist. Follow the instructions to construct a temporary filling or temporarily re-cement a crown.

If you wear dentures and tooth breaks or chips, wear your spare dentures until you can visit your dentist. If you do not have a spare set or cannot see your dentist in the near future, use cyanoacrylate (heavy-duty, quick-drying “super” glue) to glue the tooth or the piece of the tooth back into place. Make sure it’s completely dry before re-inserting.

Remember—this is only a temporary measure until your dentist can properly repair your tooth and should only be used for dentures! Never attempt to glue a natural tooth or part of a natural tooth back into place.

What should I do if the tissue of my mouth is injured?

Injuries inside the mouth include tears or cuts, puncture wounds, and lacerations to the cheek, lips, or tongue. Wounds should be cleaned immediately with warm water, and you should go directly to a dentist for emergency care. If you can’t get to a dentist and have persistent bleeding or swelling, visit your closest hospital.

01792 476 714
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65 Walter Road, Swansea, SA1 4PT